Privacy Notice | PrimeChef

Privacy Notice

Last updated: June 20, 2024

This Privacy Notice is part of the use of the website primechef.com.mx

RESPONSIBLE

In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties, RAGASA INDUSTRIAS, SA DE CV , (hereinafter PRIME CHEF ) informs you that PRIME CHEF is responsible for your personal data provided through the website www.primechef.com.mx (hereinafter "the website"). The "User" may contact PRIME CHEF at any time through our email address servicio@primechef.com.mx or directly at Dr. Jose Eleuterio Gonzalez 2815 Mitras Norte Cp. 64320 Monterrey, Nuevo León. Our telephone number is 81 3404 23 25. We protect and safeguard your personal data to prevent damage, loss, destruction, theft, misplacement, alteration, as well as unauthorized processing of your personal data.

PERSONAL DATA

The information must always be truthful and complete. The user is responsible at all times for the data provided, and PRIME CHEF will not be liable for its accuracy under any circumstances.
The information requested from the user on the website may include, but is not limited to: full name, contact telephone numbers, postal address, email address. Your personal data will be processed based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility in accordance with the legislation. The confidentiality of your personal data will be maintained by establishing and effectively maintaining administrative, technical, and physical security measures to prevent its damage, loss, alteration, destruction, use, access, or improper disclosure.

DATA TRANSFER

The owner of the personal data authorizes RAGASA INDUSTRIAS, SA DE CV to transfer the data provided by him/her to third parties (whether individuals or legal entities) who, due to the commercial relationship with RAGASA INDUSTRIAS, SA DE CV , require it for the full fulfillment of the business; it may also transfer them to commercial banking institutions for contact and marketing of their financial products or services. The owner of the personal data understands and accepts that under no circumstances may sensitive or property data be transferred. In the event of not agreeing with the transmission mentioned here, the owner must contact the email address: servicio@primechef.com.mx , or by phone at: 81 3404 23 25 , within a period of no more than 5 (five) business days from the publication of this notice, since otherwise and after said term has elapsed, RAGASA INDUSTRIAS, SA DE CV accepts and authorizes the transfer of the same.

USE OF INFORMATION

The information requested allows PRIME CHEF to contact users and potential customers when necessary to complete the purchasing process. PRIME CHEF will also use the information obtained to:

  • Provide efficient service;
  • Inform about new products;
  • Fulfill obligations contracted with our clients;
  • Inform you about changes to our products or services; and
  • Provide better customer service.

LIMITATION OF USE AND DISCLOSURE OF INFORMATION

In our email notification program for promotions, offers, and services, only PRIME CHEF has access to the information collected. This type of advertising is carried out through email notices and promotional messages, which will only be sent to you and those contacts registered for this purpose. You may modify this information at any time by sending an email to servicio@primechef.com.mx . Occasionally, the emails sent may include offers from third parties who are our business partners.

ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)

The area responsible for the management and administration of personal data is: PRIME CHEF , who can be contacted by email at servicio@primechef.com.mx or by phone at 81 3404 23 25. Our address is Dr. Jose Eleuterio Gonzalez 2815 Mitras Norte Cp. 64320 Monterrey, Nuevo León.

TO EXERCISE YOUR ARCO RIGHTS AND REVOKE THE CONSENT GRANTED

As the owner of personal data, the "User" may exercise their ARCO rights (access, cancellation, rectification and opposition to the processing of their personal data), or revoke the consent they have given to PRIME CHEF for the processing of their personal data, by sending their request directly to the controller via email at servicio@primechef.com.mx . Said request must contain at least: (a) name and address or other means to communicate the response to their request; (b) documents that prove their identity or, where applicable, legal representation; (c) a clear and precise description of the personal data for which they request the exercise of any of the ARCO rights; (d) an express statement to revoke their consent to the processing of their personal data and therefore, to prevent its use; (d) any other element that facilitates the location of the personal data. Your request must be accompanied by the grounds for requesting such revocation and official identification of the data owner or their representative. We will process your request within a maximum of 20 (twenty) business days and inform you of its origin via the email address from which the request originated. PRIME CHEF requests that users update their information whenever it changes, as this will allow us to provide efficient and personalized service.

INFORMATION TRANSFERS BY JUDICIAL REQUEST

PRIME CHEF only makes data transfers to fulfill its obligations to clients. PRIME CHEF will only share data when required by court order to comply with procedural provisions.

CHANGES IN THE PRIVACY NOTICE

We reserve the right to make changes or updates to this privacy notice at any time to address new legislation or jurisprudence, internal policies, new requirements for the provision or offering of our services or products, and market practices. These changes will be publicly available through the Privacy Notice section of the website .

ACCEPTANCE OF TERMS

This privacy statement is subject to the terms and conditions of the PRIME CHEF website described above, which constitute a legal agreement between the user and PRIME CHEF . By using the services of the PRIME CHEF website , you signify that you have read, understood, and agreed to the terms set forth above.

AUTHORITY

If the user/customer believes their personal data protection rights have been violated, they have the right to appeal to the appropriate authority to defend their rights. The authority is the National Institute for Transparency, Access to Information, and Data Protection (INAI). Its website is: https://home.inai.org.mx/.